Contact US

If you encounter any technical or business issues related to Mini Program, you can contact our support team via the following email address:

Customer Service

If you have any questions about products solutions, please contact our customer service for assistance. We will get back to you as soon as possible.

• Mail Address: contact@finogeeks.com

Product Service

If you have any questions about products usage, please contact our product designer for assistance. We will get back to you as soon as possible.

• Mail Address: wangzi@finogeeks.com

Submitting a Ticket

If you encounter any OPS or technical problems when using our products, you can log in to the FinClip Cloud and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.

A ticket can have the following status:

• Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
• Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
• More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.