Telco Customer Churn（电信客户流失相关数据集）

Telco Customer Churn（电信客户流失相关数据集）

原文：

Telco Customer Churn

Focused customer retention programs

"Predict behavior to retain customers. You can analyze all relevant customer data and develop focused customer retention programs." [IBM Sample Data Sets]

Each row represents a customer, each column contains customer’s attributes described on the column Metadata.

The data set includes information about:

Customers who left within the last month – the column is called ChurnServices that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and moviesCustomer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total chargesDemographic info about customers – gender, age range, and if they have partners and dependents

译：

电信客户流失

重点客户保留计划

“预测行为以留住客户。您可以分析所有相关的客户数据并开发有针对性的客户保留计划

每一行代表一个客户，每一列包含列元数据上描述的客户属性。

数据集包括以下信息：

●上个月内离开的客户-该列称为客户流失

●每个客户注册的服务–电话、多条线路、互联网、在线安全、在线备份、设备保护、技术支持、流媒体电视和电影

●客户账户信息-他们成为客户的时间、合同、付款方式、无纸化账单、每月费用和总费用

●关于客户的人口统计信息-性别、年龄范围，以及他们是否有伴侣和家属

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